FAQs

General Contacts / Connections Communities / Discussions Library / Resources Need additional help? Fill out this form with your question.

General | Top

Q: What is my username/password?

A: Your username is your email address. If you do not know your password, you can reset it here.

Q: How do I update my contact information?

A: On your profile page, select the pencil icon next to "Contact Details" in the left column. The name, email address, and organization you used when filling out your NELP Connect application cannot be updated from the profile page. If you need help changing any of that information, email nelpconnect@nelp.org

Q: How do I control what information is visible in My Profile?

A: Navigate to your profile page, then select the "My Account" tab and choose "Privacy Settings" from the drop-down menu. This will let you control what information is visible to whom.  After you’ve made changes, click the “Save Changes” button at the bottom of the page.


Q: How do I stop NELP Connect emails from going into my junk folder?

A: Ask your IT department to add connectedcommunity.org to your organization's safe sender list.


Contacts / Connections | Top

Q: How do I find other members?

A: Click the "Directory” link found in the main navigation bar. The Directory lets you search for other users based on:
  • Name
  • Organization name
  • Email address

Click the “Advanced Search” tab to refine your search results by:

  • City
  • State
  • Community


Communities / Discussions | Top

Q: What are communities?

A: The communities in NELP Connect are organized around particular areas of work. Communities allow you to participate in discussions and share resources with other members working on similar issues.

Q: Which communities do I already belong to?

A: Go to “Communities” in the main navigation bar. Select “My Communities” to view the communities you currently belong to.

Q: How do I join a community I am not a member of?

A:  Click on “Communities” in the main navigation and click on “More Communities.” You will be taken to a page where you can apply to join any of NELP Connect's other communities

Q: How can I update my email preferences?

A: Navigate to your profile and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu.  On that page, there are subscription options: Real Time, Daily Digest, Plain Text, and No Email.  

For each discussion, you have the following delivery options:
  • Real Time: sends an email every time a new message is posted.
  • Daily Digest: sends one email to you each day, consolidating all of the posts from the previous day.
  • Plain Text: sends real-time emails without any html formatting.
  • No Email: allows you to be part of the group without having emails sent to you. You can still post and read others’ messages by logging into the community site.


Q: How do I leave a community?

A:  Please email nelpconnect@nelp.org to be removed from a community.

Q: How do I respond to posts?

A: Navigate to the discussion post and click “Reply to Discussion.” To send a private message to the post's author, select “Reply to Sender.” You can also respond directly from your inbox by replying to a community message or by clicking the "Reply to Group" button at the top of the email. 

Q: How do I start a new discussion thread?

A: On the community's homepage, click the "Add" button next to "Latest Discussion Posts." You can also start a discussion thread by sending an email to the community's listserv email address (this can be found at the top of each community's homepage).

Q: I’m having trouble viewing the HTML email messages. How do I fix this?

A: Sometimes the security settings on an organization's email client prevent html images from loading. If you would rather receive text-based email, go to your profile page and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu. Select the “Plain Text” format option for each of the discussions you are subscribed to.

Q: How do I search for discussion posts?

A: Yes, you can use the search bar located in the main navigation. To refine your search results, select "Show Advanced Search".

Q: How do I see all of a community's discussion posts?

A: Navigate to the community's homepage and click on the “Discussions” tab. You can also click the "More" button under the "Latest Discussion Posts" feed.

Libraries | Top

Q: How do I find resources that have been uploaded to a community?

A: Navigate to the community's homepage and click on the “Discussions” tab. You can also click the "More" button under the "Latest Shared Files" feed.

Q: How do I add documents to the library?

A: There are two ways documents get added to the library.
1. When you include an attachment in a discussion post or email, the document automatically gets added to the community's library.
2. You can upload documents directly to a library by navigating to a community's homepage and clicking on the "Library" tab. From there, click on "Create New Library Entry."


Q: What kind of documents can I upload?

A: The platform supports a wide range of file types including hyperlinks, standard files (Word, Excel, PowerPoint), images and videos.